Enhance Your Digital Fitness
Get a grip of your current systems and pave the way for growth.
The problem
In today's fast-paced business world, business leaders are increasingly faced with a critical barrier for growth: inefficient digital systems. This hinders operational efficiency, leading to missed opportunities and reduced competitiveness. And they constantly face opinion-based evaluation of the current status of their business and how it should be digitally transformed, with lack of confidence in the roadmap to do it.
To be confident about how your digital systems impact your growth plan, you must have data-based evidence to the following questions:
- What digital systems are currently in use across the organisation, are they being utilised?
- Do existing digital systems support or hinder operational efficiency?
- Are you leveraging technology effectively for customer engagement and data analysis?
- Are you prepared to integrate and capitalise on emerging technologies like AI?
- Are your technology investments effectively aligned with your actual business and operational needs?
The solution
Digital Diagnostics with DiGence® offers a transformative solution to these pressing challenges. It gives you a clear map of your current systems, how they are used, which one to keep and which one to replace, as well as highlighting the gaps that applying technology solutions or AI can benefit your business the most. And it does all of that based on objective data rather than subjective opinions. This comprehensive, fact-backed approach paves the way for a digital transformation. It is not just about adopting new technologies, but about evolving your entire business strategy to meet the demands of the modern market.
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1. Comprehensive Systems Mapping
DiGence® provides a detailed assessment of a business's existing systems, identifying how they interconnect and their effectiveness. By mapping out the entire technology landscape, businesses can pinpoint inefficiencies, redundancies, and areas lacking in modernisation. This comprehensive overview is crucial for understanding the current state of your business, laying the groundwork for strategic improvements and integrations, especially in AI and automation.
2. Usage Analysis, Retention and Replacement
DiGence® analyses how each system is used within the organisation, identifying areas for optimisation. It offers recommendations on which systems to retain for efficiency and which ones to replace for better performance.
3. Gap Identification for AI & other Technology Integration
By scrutinising existing business processes and technology use, DiGence® identifies areas where AI and other advanced technologies can be integrated for maximum impact. It's about pinpointing specific operational, customer service, or data analysis gaps that AI and new technologies can fill, thereby elevating efficiency, accuracy, and innovation. This targeted approach ensures that technological investments are strategic, relevant, and yield measurable benefits.
4. Data-Driven Roadmap for Digital Transformation with High ROI
By leveraging data-driven insights, DiGence® enables businesses to forecast potential returns and understand the financial benefits of their digital investments, reducing the uncertainty of ROI. This creates a clear, actionable roadmap for digital transformation tailored to the company's specific needs and ensures that investments translate into tangible business improvements.
What will you get?
Geeks’ Digital Diagnostics service empowers you to navigate the complexities of AI Adoption with confidence. It provides clarity and direction for your business to modernise by answering pivotal questions:
1. Which existing systems have you outgrown?
2. How many of your processes should/can be automated?
3. How many of your processes should/can be eliminated?
4. What customer pain points can be solved with automation or AI?
5. Where does your business leak value due to inefficiencies?
6. Which systems or processes are blocking your growth trajectory?
7. How can automation and AI increase your employee experience and productivity?
8. How can technology elevate your customer experience?
9. What key digital transformations could enhance your brand positioning?
List of problems and opportunities
Ability to drill down and see the data behind every insight
Simulating growth scenarios and analysing the technological impact.
Current technology map, gaps and overlaps
List of recommendations with clear ROI
12-month roadmap with priorities and dependencies
Case Studies & Testimonials
"Working with Geeks we have been able to identify where our strengths and weaknesses are, and prioritise."
"DiGence® really was exactly what we were looking for, we got a report that created the confidence the business needed going forward."
The recommendations made by Geeks freed up the time of all Niche Care departments, allowing to focus on what they do best.
Read more
If you want to read more examples of our work (and hear the good things our clients have to say!) head over to our case studies page here.
How does it work?
The scope of your Digital Diagnostics can be flexible:
- Holistic Approach: Diagnose your entire business operations to identify the best transformation opportunities across the whole business for maximum impact.
- Modular Approach: Diagnose specific business functions for departmental transformation and impact.
Your Digital Diagnostics will be delivered using the following processes:
1. Business processes and systems mapping
We capture a snapshot of the current state (As-Is) within the specified scope of your business, and its operations, by conducting interviews with key employees from each department and function.
2. Data Collection: Measuring what matters
The data we collect is used to draw insights, enabling you to delve deeper and understand the origins of recommendations. This acts as a source of confidence across your business and promotes alignment within your team. You can drill down into various types of data, including:
Objective Performance
Assess your business performance based upon 6 key objectives.
Company Time
See where in the business time is being spent on administrative tasks that could be automated with the use of technology.
Systems Map
A visualisation of how your systems integrate with each other and how they are used across the business.
Customer Touch Points
Review your client experience & where touchpoints can be streamlined, using a technological approach.
Qualitative Insights
See what pain-points, risks & improvements are suggested through a series of interviews with your stakeholders.
Quantitative Insights
Deep-dive into the numbers behind your processes: Hours spent on processes, training, enforcement mechanisms. Etc.
Financials
Assess your ROI on all of your technologies; are they fit for purpose? Are you overspending?
3. Insights: List of problems and opportunities
We then use DiGence® Studio and the AI engine behind it to draw insights from your data. The insights will be from the following categories.
Lengthy manual processes
List of manual processes that take a lot of time from the team.
Undesirable employee experiences
List of systems that have poor UX either as a whole or as part of a process and are not suitable for your business.
Disconnected systems
List of systems that require manual data transfer.
High risk of errors
Processes that pose the highest risk of errors and are not easily spotted, resulting in reputational damage.
Least scalable processes
Processes that would hinder scaling the business.
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Costly manual processes
Manual processes that are done by the most expensive employees.
Processes prone to inconsistency
Due to lack of documentation or systemisation.
Undesirable customer experiences
Touchpoints that are painful or lengthy for customers.
4. Recommendations: Transformations that take you to the next level
The DiGence® AI engine will recommend a list of transformations that offer the highest ROI, propelling your business to the next level. These transformations will fall into the following categories:
Systems integration
Connect existing systems to reduce manual data entry, errors, inconsistencies and processing time.
COTS Adoption
Identify and implement a commercial off-the-shelf system that is fit for purpose (e.g. CRM, ERP, Micro SaaS, etc.)
COTS Leverage
Change business process to utilise more of an existing system’s available features.
Bespoke Development
Design and build custom systems or apps to support your unique requirements.
AI Augmentation
Enhance the capabilities of existing systems with AI through backend or frontend integrations.
Robotic Process Automation
Automate routine tasks with RPA (e.g. browser extensions).
Business Analytics
Create dashboards, notifications and predictive analytics from the existing business data.
Research & Development
Build a prototype using emerging technologies to assess feasibility of innovative ideas.
Time and investment calculator
Here you can get an estimate of the time and investment needed for your Digital Diagnostics project, please modify the department functions you would like to include in this scope and how many total interviewees you think would be valuable knowledge holders to interview.
Industry
Select your business’s industry
Functions
Please confirm the applicable business functions that your organisation facilitates
0 functions selected
Organisation Complexity
The organisational complexity based on operational requirements and the headcount of employees.
Number of Interviewees
An estimate of employees to be interviewed to capture the processes actioned within each function.
Digital Maturity
The current status of your digital innovation and implementation.
Instant Estimation
These are estimations of the required work and investment based on your description of you organisation.
Businesses Processes: 0 An estimated total number of business processes across the selected business functions at your business.
Processes Steps: 0 Approximate number of individual steps across the above processes. These are items of work or activity carried out by your employees, customers or other stakeholders.
Data Points: 0 Per process step, during the interviews, we will capture 14 key data points. They cover an essential set of quantitative and qualitative characteristics, covering everything that matters, from time taken to complexity of decision making, tools and processes involved, etc. These data points are the fuel to the analytical engine of DiGence.
Interview Time: 0 hrs An estimation of the total time our analysts will spend with representatives across your business, in order to model your business processes and capture the above data points into DiGence.
Interview Sessions: 0 This is assuming 2-hour interview sessions to capture all the required insights about your processes.
Analysis: Included The total cost indicated below is inclusive of the interview times as well as the analysis of the data we will perform following the data collection phase in order to generate the reports, insights and analytics.
Presentation: Included Following the analysis, in addition to providing you with the reports and outcomes of the process, we will present the key findings to your stakeholders and train them on how to interpret and use the insights for business process improvements and data-driven decision making.
Total Investment: £0 This is an indicative figure based on some crude assumptions. We can work out a more accurate cost following your free scoping session. See below for more information.
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Return on Investment
Leverage Digital Diagnostics with DiGence®’ to unlock substantial ROI by pinpointing and implementing the most effective digital initiatives.
- Efficiency & Productivity
Streamlined processes and elevated workforce with automation and AI - Competitive Edge
Enhanced strategies for stronger market positioning and differentiation - Informed Decisions
Better strategic and operational management decisions backed by data - Investment Alignment
Optimal digital strategies to minimise risks and wasteful initiatives - Customer Satisfaction
Improved processes and efficiencies to enhance customer experience
Satisfaction
Guaranteed
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Full refund offered
Choose your next step
Free scoping session
If you’re ready to dive in, book a free scoping session to finalise the scope, time and cost.
Free consultation
Have more questions? Book a quick consultation with our team to find out more.
Learn more
If you’d like to find out more about Geeks, tune in to our podcast, The Innovation Room.
About Geeks
We are an innovation-focused technology consultancy in London that works with businesses interested in accelerating their Digital Evolution.
We believe in the transformative power of technology to redefine business landscapes. As a beacon of innovation in the AI age, Geeks stands as the total tech ally for changemakers and visionaries with a deep commitment to Digital Evolution, we empower business leaders to navigate the complexities of the digital world.
