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Uncover your high-impact
AI opportunities

Discover exactly how AI can transform your business to improve ops, accelerate growth and boost customer experience.

Path 135910
Discovering high impact AI opportunities in your business

The problem

AI is already here. It's arguably the most profound technology of all time. Adopting AI is not optional for any business to sustain growth, operational efficiency, and soon, simply relevance.

However, it can be challenging to determine where and how AI can be leveraged meaningfully and effectively as every organisation has its unique characteristics and opportunities.

To discover them, you need answers to the following questions:

  • Where is your data and how is it flowing across the organisation?
  • What digital systems are used? Which facilitates, and which hinders AI adoption?
  • What cognitive yet manual business processes can be automated with AI?
  • What business processes need to change considering the new AI reality?
  • What specific AI investment opportunities are there?
  • How can you measure their potential cost and ROI?
  • How can you make it positive for your people to reduce resistance to change? 

The solution

Powered by DiGence®, the Digital Diagnostics service by Geeks is designed to help you to answer the above questions. Answers that are comprehensive, credible, objective, and evidence-based. 
We will help you to identify, measure, prioritise and plan your AI adoption roadmap. The result will be an AI Strategy that is aligned with your overall business strategy and objectives, paving your path to transition from business-as-usual to AI-enhanced operations.



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Full refund offered

1. Comprehensive Systems Mapping

DiGence® aligns potential AI initiatives with your business strategy, ensuring that every AI integration contributes directly to your core business objectives. As a result, your business gains the maximum benefit from AI, ensuring that every advancement is a step toward achieving its long-term goals.

2. Strategic AI Alignment with Business Goals

The DiGence® process includes aligning potential AI initiatives with your business strategy, ensuring that every AI integration is directly contributing to your core business objectives. This strategic alignment maximises the impact of AI on your business, ensuring that every technological advancement is a step towards achieving your long-term goals.

3. ROI-Focused AI Investment Strategy

Analytics and reports generated by DiGence® will help you understand the financial implications of every possible AI investment as well as their potential return. This helps you ensure a balance between cost, innovation, and practical application for a measurable ROI.

4. Prepare the Team for Change

By aligning your people across all departments with your AI adoption strategy, DiGence® facilitates AI adoption across your organisation. It helps mitigate the risk of departmental silos and ensures that the entire organisation moves forward in a unified manner as it transitions to AI-enhanced processes.

What will you get?

Geeks’ Digital Diagnostics service empowers you to navigate the complexities of AI Adoption with confidence. It provides clarity and direction for your business to modernise by answering pivotal questions:

1. Which existing systems have you outgrown?
2. How many of your processes should/can be automated?
3. How many of your processes should/can be eliminated?
4. What customer pain points can be solved with automation or AI?
5. Where does your business leak value due to inefficiencies?
6. Which systems or processes are blocking your growth trajectory?
7. How can automation and AI increase your employee experience and productivity?
8. How can technology elevate your customer experience?
9. What key digital transformations could enhance your brand positioning?

Geeks' Digital Diagnostics service
List of problems and opportunities

List of problems and opportunities

Ability to drill down see the data behind every insight

Ability to drill down and see the data behind every insight

Growth scenario stimulation and the impact of tech on it

Simulating growth scenarios and analysing the technological impact.

Current technology map, gaps and overlaps

Current technology map, gaps and overlaps

List of recommendations with clear ROI

List of recommendations with clear ROI

12-month roadmap with priorities and dependencies

12-month roadmap with priorities and dependencies

Case Studies & Testimonials


"Working with Geeks we have been able to identify where our strengths and weaknesses are, and prioritise."



"DiGence® really was exactly what we were looking for, we got a report that created the confidence the business needed going forward."


Niche Care

The recommendations made by Geeks freed up the time of all Niche Care departments, allowing to focus on what they do best.


Read more

If you want to read more examples of our work (and hear the good things our clients have to say!) head over to our case studies page here.


How does it work?

The scope of your Digital Diagnostics can be flexible:

  • Holistic Approach: Diagnose your entire business operations to identify the best transformation opportunities across the whole business for maximum impact. 
  • Modular Approach: Diagnose specific business functions for departmental transformation and impact.

Your Digital Diagnostics will be delivered using the following processes:

How Digital Diagnostics works?

1. Business processes and systems mapping

We capture a snapshot of the current state (As-Is) within the specified scope of your business, and its operations, by conducting interviews with key employees from each department and function.

2. Data Collection: Measuring what matters

The data we collect is used to draw insights, enabling you to delve deeper and understand the origins of recommendations. This acts as a source of confidence across your business and promotes alignment within your team. You can drill down into various types of data, including:

objective performance

Objective Performance

Assess your business performance based upon 6 key objectives.

company time

Company Time

See where in the business time is being spent on administrative tasks that could be automated with the use of technology.

systems map

Systems Map

A visualisation of how your systems integrate with each other and how they are used across the business.

customer touch point

Customer Touch Points

Review your client experience & where touchpoints can be streamlined, using a technological approach.

qualitative insights

Qualitative Insights

See what pain-points, risks & improvements are suggested through a series of interviews with your stakeholders. 

quantitative insights

Quantitative Insights

Deep-dive into the numbers behind your processes: Hours spent on processes, training, enforcement mechanisms. Etc.



Assess your ROI on all of your technologies; are they fit for purpose? Are you overspending?

3. Insights: List of problems and opportunities

We then use DiGence® Studio and the AI engine behind it to draw insights from your data. The insights will be from the following categories.

lenghthy manual processes

Lengthy manual processes

List of manual processes that take a lot of time from the team.

Undesirable employee experiences

Undesirable employee experiences

List of systems that have poor UX either as a whole or as part of a process and are not suitable for your business.

disconnected systems

Disconnected systems

List of systems that require manual data transfer.

High risk of errors

High risk of errors

Processes that pose the highest risk of errors and are not easily spotted, resulting in reputational damage.

least scalable processes

Least scalable processes

Processes that would hinder scaling the business.

Costly manual processes

Costly manual processes

Manual processes that are done by the most expensive employees.

processes prone to inconsistency

Processes prone to inconsistency

Due to lack of documentation or systemisation.

Undesirable customer experiences

Undesirable customer experiences

Touchpoints that are painful or lengthy for customers.

4. Recommendations: Transformations that take you to the next level

The DiGence® AI engine will recommend a list of transformations that offer the highest ROI, propelling your business to the next level. These transformations will fall into the following categories:

System integration

Systems integration

Connect existing systems to reduce manual data entry, errors, inconsistencies and processing time.

COTS Adoption

COTS Adoption

Identify and implement a commercial off-the-shelf system that is fit for purpose (e.g. CRM, ERP, Micro SaaS, etc.)

COTS Leverage

COTS Leverage

Change business process to utilise more of an existing system’s available features.

Bespoke Development

Bespoke Development

Design and build custom systems or apps to support your unique requirements.

objective performance

AI Augmentation

Enhance the capabilities of existing systems with AI through backend or frontend integrations.

Robotic Process Automation

Robotic Process Automation

Automate routine tasks with RPA (e.g. browser extensions).

Business Analytics

Business Analytics

Create dashboards, notifications and predictive analytics from the existing business data.


Research & Development

Build a prototype using emerging technologies to assess feasibility of innovative ideas.

Time and investment calculator

Here you can get an estimate of the time and investment needed for your Digital Diagnostics project, please modify the department functions you would like to include in this scope and how many total interviewees you think would be valuable knowledge holders to interview.


Select your business’s industry


Please confirm the applicable business functions that your organisation facilitates

0 functions selected

Organisation Complexity

The organisational complexity based on operational requirements and the headcount of employees.

Number of Interviewees

An estimate of employees to be interviewed to capture the processes actioned within each function.

Digital Maturity

The current status of your digital innovation and implementation.

Instant Estimation

These are estimations of the required work and investment based on your description of you organisation.

Businesses Processes: 0 An estimated total number of business processes across the selected business functions at your business.

Processes Steps: 0 Approximate number of individual steps across the above processes. These are items of work or activity carried out by your employees, customers or other stakeholders.

Data Points: 0 Per process step, during the interviews, we will capture 14 key data points. They cover an essential set of quantitative and qualitative characteristics, covering everything that matters, from time taken to complexity of decision making, tools and processes involved, etc. These data points are the fuel to the analytical engine of DiGence.

Interview Time: 0 hrs An estimation of the total time our analysts will spend with representatives across your business, in order to model your business processes and capture the above data points into DiGence.

Interview Sessions: 0 This is assuming 2-hour interview sessions to capture all the required insights about your processes.

Analysis: Included The total cost indicated below is inclusive of the interview times as well as the analysis of the data we will perform following the data collection phase in order to generate the reports, insights and analytics.

Presentation: Included Following the analysis, in addition to providing you with the reports and outcomes of the process, we will present the key findings to your stakeholders and train them on how to interpret and use the insights for business process improvements and data-driven decision making.

Total Investment: £0 This is an indicative figure based on some crude assumptions. We can work out a more accurate cost following your free scoping session. See below for more information.



Return on Investment

Leverage Digital Diagnostics with DiGence®’ to unlock substantial ROI by pinpointing and implementing the most effective digital initiatives.

  • Efficiency & Productivity
    Streamlined processes and elevated workforce with automation and AI
  • Competitive Edge
    Enhanced strategies for stronger market positioning and differentiation
  • Informed Decisions
    Better strategic and operational management decisions backed by data
  • Investment Alignment
    Optimal digital strategies to minimise risks and wasteful initiatives
  • Customer Satisfaction
    Improved processes and efficiencies to enhance customer experience


Satisfaction Guaranteed

Full refund offered

Choose your next step

Free scoping session

If you’re ready to dive in, book a free scoping session to finalise the scope, time and cost.


Free consultation 

Have more questions? Book a quick consultation with our team to find out more.


Learn more

If you’d like to find out more about Geeks, tune in to our podcast, The Innovation Room.

About Geeks

We are an innovation-focused technology consultancy in London that works with businesses interested in accelerating their Digital Evolution.

We believe in the transformative power of technology to redefine business landscapes. As a beacon of innovation in the AI age, Geeks stands as the total tech ally for changemakers and visionaries with a deep commitment to Digital Evolution, we empower business leaders to navigate the complexities of the digital world.

Microsoft Gold Partner
British Data Awards
Amazon Partner
UK IT Industry Awards
The Queens Awards